The Role of Human Resource Management in South Africa
Strategy which is at the heart of the process is derived from an organisation’s vision and mission. The strategy determines what is to be measured, and measures are often referred to as key performance indicators (KPIs), which will be used to determine progress towards achieving the strategic aims
The mission of water Utilities Corporation is to provide a quality water service that is, providing both quality and the service that accompanies its delivery to the customer. The vision is to become a reliable, innovative and customer focused organization, where the customer interest is deeply entrenched in its vision statement and that customer service delivery plays a pivotal role in the success of the corporation.
The Balanced scorecard is tool that organizations today have adopted to implement their strategy. The original concept was developed by Kaplan & Norton and it’s premised on the notion that for an organization to do well, it has to have a comprehensive view of a business which does not only focus on financial outcomes but is also focused on its customers, processes and people. For this reason, the Balanced Scorecard is used to manage performance based on four perspectives namely:
• Financial perspective
• Customer & Market perspective
• Internal Business Process perspective
• Learning and Growth perspective
When using the Balanced Scorecard to manage performance, strategic objectives have to be developed under each perspective at a corporate level. This is then referred to as the corporate scorecard. Thereafter Departments/Business units would then develop their scorecards and these have to be used to develop individual scorecards. In this manner we would they ensure alignment of an organization strategy with human resource management.