How Training in South Africa Helps in the Retention of Employees
• Retain Your Staff: Train Your Managers – The number one reason people cite for leaving an organisation is that they found their boss’s approach to leadership wanting. The average employee in industry gets almost all of their information and coaching from front-line managers and supervisors in day-to-day operations. Research also reveals that both the emotional outlook and the skilful actions of managers contribute to employee turnover. But how come it is these managers that receive the least amount of training in South Africa.
Typically organisations promote high performing hourly employees into supervising positions. Companies then assume the same skills that made an employee a great worker will make them a good supervisor. Companies are then surprised when the person fails in their new position. Embrace existing supervisory training in South Africa will go a long way in delivering results to organisations.
At the emotional level, managers need to master their own moods and act as emotional magnets, drawing people towards them. They can do this by learning how to be more optimistic, developing their personal resiliency and expressing genuine happiness at work. Who wants a manager that is moody and on some days is not approachable because of their attitude. Yet it has been showed that joy is the least expressed emotion at work.
At the hands-on level, managers need to get out of the office and talk to their staff. Conversations are the path through which managers show appreciation, correct little problems before they become big ones, and draw out employee’s inner resources. Sadly, research shows that many managers fail to hold such one-on-one conversations or at the very least, fail to hold them well. Therefore, if staff retention is a hot issue for you, it makes sense to invest in training managers, with a particular focus on the role emotion and conversation play in effective leadership.