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Current Trends in Job Interviewing Techniques for Human Resource Management at Marriott 

JOB-RELATED KNOWLEGDE – Category 3

Tell me about the tasks you typically performed on your last job. On which of these tasks do you feel particularly competent? Why? Which task you enjoy least?

Interviewer is looking for specific examples of desire to develop.

In which areas would you like to become more highly skilled?

Interviewer is looking for specific direction.

ORAL COMMUNICATION – Category 4:

Tell me about the most complicated message you had to communicate to someone. How was it complicated? What did you do to ensure the message was understood?

Interviewer is looking for ability to understand and analyze.

What feedback have you received on your ability to communicate clearly and concisely?

Interviewer is looking for ability to understand messages and ability to analyze.

WORKING WITHIN GUIDELINES – Category 5:

Tell me about the last time you were reprimanded for not completing a task the way your supervisor wanted it done, or on time. What were the circumstances?

Interviewer is looking for willingness to conform and work well under rules or structure.

What procedures or policies would you have liked to change at your last job?

Interviewer is looking for desire to improve conditions.

ORGANIZATION – Category 6:

Tell me about the last time you were working on several things at the same time and try to meet a deadline. How did you structure your time? Did you meet the deadline?

Interviewer is looking for ability to tackle high priority tasks first, persistence and being in control of situations.

Tell me about the last time you made a decision that backfired. What caused you to choose that particular course of action? What options did you consider? Who did you talk to about it? What feedback did you get?

Interviewer is looking for ability to understand and problem solve.

Would you describe yourself as being more logical or intuitive in solving problems? Give me an example that shows you style.

Interviewer is looking for specifics that demonstrate creative approach.

ADMINISTRATIVE DETAIL – Category 7:

Explain how you have modified an administrative system to improve its effectiveness.

Interviewer is looking for desire to improve current systems

What do you do to ensure correct spelling, etc. in your written work? How often do you have your work returned to you because of spelling, grammar, or punctuation errors?

Interviewer is looking for desire to improve current systems.

COOPERATION – Category 8:

Tell me about a project or task you were doing when you didn’t think you could get it done yourself and asked for help. Who did you ask? What did they do to help?

Interviewer is looking for development of cooperative working relationships.

What steps do you take to help ensure good working relationships with your co-workers? When was the last time you used those steps? How well did they works?

Interviewer is looking for positive attitude and ability to be a good team player.

Tell me about a time when you and a co-worker had different ideas about the approach to a task. How did you work through it?

Interviewer is looking for desire to listen, compromise and contributes.

CALMNESS/COPING WITH STRESS – Category 9:

Tell me about the period of time when your work or school has been the most hectic. What did you do to keep it under control? How many extra hours did you work in that time?

Interviewer is looking for ability to keep in control while working under pressure.

FLEXIBILITY & ADAPTABILITY – Category 10:

What is the greatest adjustment you would have to make if hired here?

Interviewer is looking for how adjustment impacts job and how well interviewee adapts to change.

Tell me about the most intense period of change in your life where your ability to adapt was taxed. What changes were taking place? How did you first react to the changes that were taking place?

Interviewer is looking for positive attitude and handling ambiguity with skill.

ENERGY – Category 11:

In previous jobs, what types of situations would arise for which you had to act quickly? What would you do?

Interviewer is looking for ability and desire to react and energetic movement.

Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.

Interviewer is looking for positive attitude and show of urgency in getting work done.

REALIABILITY – Category 12:

Tell me about the last time you did something because it needed to be done, even though it was not your responsibility.

Interviewer is looking for persistence and a positive attitude.

Tell me about a time when you couldn’t make to a specific responsibility (i.e. work) on time. What was the situation? What did you do?

Interviewer is looking for attitude towards attendance and taking of responsibility seriously.

AWARENESS – Category 13:

In previous jobs, what types of situations would arise for which you had to act quickly? What would you do?

Interviewer is looking for observance and readiness to react.

Describe a time when a situation around you required your immediate and complete attentiveness.

Interviewer is looking for ability to analyze, focus.

DRIVE – Category 14:

How do you rate your motivation and drive compared to your peers or schoolmates? What are your strong/weak points? Give me an example that best demonstrates your drive.

Interviewer is looking for self-motivation and strive for excellence.

Tell me about the most long-termed, sustained, extra hours effort you have ever put in. What was the assignment? In what ways did you put out extra effort to get the job done? How successful were you?

Interviewer is looking for desire to succeed, perseverance.

PATIENCE – Category 15:

What are some of your “hot buttons” – for example, things that you just cannot stand. Give an example, and how you reacted to the situation.

Interviewer is looking for ability to remain even-tempered and ability to control temper.

SOCIABILITY – Category 16:

Describe the best example of your ability to establish a positive relationship with someone you didn’t know. What was the situation? What did you do? How did you do it? What obstacles were there? How did you overcome them?

Interviewer is looking for ability to work well with others.

Tell me about a situation in your life where you really depended upon your ability to get along with other people. What was the situation? How did you do it? What obstacles were there? How did you overcome them?

Interviewer is looking for teamwork and ability to establish harmonious relationships.

Some people get to know strangers quickly; while others prefer to take their time letting people get to know them. Describe how you enter relationships when you are “new to a group”

Interviewer is looking for a positive attitude and cooperation.

Improper Questions:

The following are sample questions that may cause legal retaliation by applicants and are considered improper by Marriott.

What is your maiden name?

The company believes that question would not be relevant to a person’s ability to perform a job, and it could be used for a discriminatory purpose. For example a woman’s maiden name might be used as an indication of her religion or national origin. This question could also constitute an inquiry into marital status, hence this question will be one in which they will try to avoid.

What was your previous married name?

Marriott believes that this question asks, in effect, whether an individual has been widowed or divorced.

Have you ever worked under another name?

They believe that this is simply another way of asking the applicant’s sex and marital status.

What is your birthplace or that of your spouse, parents, or other relatives?

The Marriott Corporation believes that any question along this line is an attempt to determine national origin.

What are some of the organizations, clubs, societies and lodges to which you belong?

They believe this question is not relevant to job and that it might be an attempt to determine national origin or race. Also it is improper to inquire about a professional organization.

How did you acquire the ability to read, write or speak a foreign language?

Marriott believes that this question is also an attempt to learn about the applicant’s nationality.

What is the lowest salary you would accept?

Marriott feels that this is improper because in general women have worked at lower paying jobs than men, and in the past have been paid less than men for the same work. As a result, they strongly believe that a woman might be willing to work for less pay than a man would find acceptable. This question is improper and irrelevant.

What is your height and weight?

Marriott feels that some employers have imposed minimum height, or weight, requirement for employees that are not related to the job to be performed and which have the effect of excluding above average percentages of women and members of certain nationality groups. Unless height and weight is directly related to job requirements, these questions should not be asked.

Have you ever been refused a fidelity bond?

This question presumably represents an indirect effort to find a flaw that may exist in an individual’s past. The difficulty with this is that a fidelity bond may be denied for totally arbitrary and discriminatory reasons, which the individual does not have an opportunity to know of, or challenge.

Attach a photograph to the application form.

It is improper to require that an applicant affix a photograph to the employment form after the interview but before hiring, or at the option of the applicant.

What kind of work does your spouse do?

Marriott feels that to an extent, this question asks for marital status. In addition, some employers have been reluctant to hire a woman if that would make her the second breadwinner in the family, whereas, there is seldom any objection to hiring a man if that would make him the second breadwinner of the family.

Marcus Mayer

Article Source: http://EzineArticles.com/?expert=Marcus_Mayer
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